8. Sınıf İngilizce On the Phone Testi Çöz
Soru 1
Receptionist: Hotel Grand, how can I help you?
Caller: Hello, I want to book a room for two nights.
Receptionist: Sure. May I take your name and phone number?
What is the purpose of the caller?
- To make a reservation (Doğru Cevap)
- To make a complaint
- To change a product
- To learn about a bill
Soru 2
Which of the following shows the percentage of students using social media based on the text?
- Graph C
- Graph D
- Graph B
- Graph A (Doğru Cevap)
Soru 3
Look at the visual. What is the boy doing?
- He is writing a letter.
- He is texting a message. (Doğru Cevap)
- He is sending an email.
- He is talking face to face.
Soru 4
Alice: Can you hear me clearly?
Bob: No, not really. It is a _______ line. Can you repeat that, please?
- cool
- available
- smart
- bad (Doğru Cevap)
Soru 5
Look at the object in the image. What is it used for?
- Dialing a number
- Printing a document
- Taking a memo (Doğru Cevap)
- Charging the battery
Soru 6
Operator: Hello, customer service.
Client: I want to return a product I bought online.
Operator: OK. Let me check your _______ first. Can you tell me your order number?
- information (Doğru Cevap)
- application
- connection
- conversation
Soru 7
Caller: Hello, is this 555-4321?
Man: No, you dialed the _______ number. This is 555-4320.
- correct
- same
- busy
- wrong (Doğru Cevap)
Soru 8
Tom: I tried to call Jack many times, but he didn't answer.
Sue: Maybe he is busy. Why don't you _______ a message?
- hang
- dial
- speak
- leave (Doğru Cevap)
Soru 9
Kevin: Are you doing anything tonight?
David: No, not really. Why?
Kevin: We are going to the cinema. Would you like to join us?
David: _______, but I feel tired. Maybe next time.
- That sounds great
- It is a bad idea
- I'd love to (Doğru Cevap)
- I am sorry
Soru 10
Which of the following sentences shows that the person is NOT available?
- I'm sorry, he has gone out. (Doğru Cevap)
- Speaking, how can I help you?
- One moment, please.
- Don't hang up, I will get him.
Soru 11
John: Hello, John speaking.
Ted: Hi John, it's Ted. We are meeting at the cafe at 3 PM.
John: Sorry, I can't hear you well. _______?
Ted: I said we are meeting at 3 PM.
- Can you answer the phone
- Can you hold on a moment
- Can you say it slowly, please
- Can you repeat that, please (Doğru Cevap)
Soru 12
Look at the visual. Where does this person work?
- At a hospital
- At a call center (Doğru Cevap)
- At a school
- At a library
Soru 13
Secretary: Good morning, Davison Company. How may I help you?
Mr. Roberts: Hello! May I speak to Mr. Davison, please?
Secretary: _______. I'll put you through.
- Would you like to leave a message
- He is not available at the moment
- Hang up the phone, please
- Hold on a moment, please (Doğru Cevap)
Soru 14
Caller: Hello. Is Dr. Smith available?
Secretary: I'm sorry, his line is _______. He is talking to another patient right now.
- engaged (Doğru Cevap)
- offline
- free
- polite
Soru 15
Caller: My name is difficult to understand. Let me spell it for you. It is D-A-W-S-O-N.
Secretary: Thank you, Mr. Dawson.
What does the caller do?
- He codes his name. (Doğru Cevap)
- He waits on the line.
- He asks for the address.
- He hangs up the phone.
Soru 16
Jane: Is your sister there?
Mike: I am afraid she is out. Would you like to leave a message?
Jane: No thanks. I'll _______ her back later.
- hold
- call (Doğru Cevap)
- pick
- put
Soru 17
Mark: Hi, this is Mark. Is Steve in?
Sarah: Hi, Mark. Hang on a minute. I'll _______ you through to him.
- get
- take
- put (Doğru Cevap)
- cut
Soru 18
Which icon should you click to download a new application?
- The store icon (Doğru Cevap)
- The gallery icon
- The settings icon
- The camera icon
Soru 19
Amy: I think smartphones are very useful.
Tim: I don't agree. They can be addictive and disturb our concentration.
Tim expresses a _______ opinion about smartphones.
- positive
- supportive
- funny
- negative (Doğru Cevap)
Soru 20
I usually use my smartphone to keep in touch with my friends. I prefer sending instant messages because it is _______.
- harmful and dangerous
- expensive and boring
- difficult and slow
- faster and easier (Doğru Cevap)
1 / 20
20:00
Receptionist: Hotel Grand, how can I help you?
Caller: Hello, I want to book a room for two nights.
Receptionist: Sure. May I take your name and phone number?
What is the purpose of the caller?
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